EM Michelle Phan: More on international shipping

1:30 AM


Earlier I posted a bit about EM Michelle Phan's international shipping however due to the fact that they are NOT shipping internationally I wanted to post exactly what was going on; EM is not shipping internationally and instead are encouraging people to use an international package forwarding service.

At first glance it appears that EM Michelle Phan is now offering international shipping. From their website:

From EM Michelle Phan's website:


However! They are not offering international shipping at all! Instead they have "partnered" with an international package forwarding company called MyUS.com. You don't even need to to use MyUS.com as there are other international package forwarding companies out there however the way EM comes across is that MyUS is fulfilling the orders when that company is not.

From EM's site:

international shipping!

it’s finally happening! emcosmetics.com has partnered with myus.com to export our products from the United States. all you need to do is sign up for their membership, which offers discounted international rates for exports to more than 225 countries. once you are a MyUS.com member, your packages can be sent to MyUS.com, where they will be received on your behalf and then exported to you.

how it works

1. choose your myus.com subscription (special limited time offers for all

em michelle phan customers), create your account and start having packages delivered to MyUS.com for consolidation and export.

2. use the address provided by MyUS.com when placing your order with us.

3. once we ship your order, myus.com will manage the exporting process for you.

restrictions

please note that some items cannot be shipped to international addresses and are not eligible for myus.com's services. these restrictions include such items that contain spf and materials not allowed to be shipped by air: makeup mood enhancer and lash gallery dramatic volume mascara - waterproof.

the “details” section on our product pages will explain any shipping any restrictions. additional restrictions may apply to your destination; the myus.com website has a complete list of prohibited items for different countries.

china

if you are located in china, the following products will not be shipped to your destination because they contain ingredient(s) that are not approved for use in china:

face primer, cc cream, lash gallery lengthening mascara, love me for me flawless finish powder compact, waterliner intense color eyeliner, scribble liquid eyeliner

japan

if you are located in japan, the following products will not be shipped to your destination because they contain ingredient(s) that are not approved for use in japan:

pillow plush cushiony lip balm, love me for me flawless finish foundation

taiwan or korea

if you are located in taiwan or korea, the following product will not be shipped to your destination because it contains an ingredient that requires special labelling and testing that is not available at this time: shade play concealer color mixing palette in fair

the unauthorized reselling or distribution of em michelle phan products is prohibited. orders placed with the intention of exchanging money for product, are against em michelle phan company policy. we have alerts in our system setup to identify such orders. em michelle phan reserves the right to cancel any order, without prior notification to the customer. obtaining a myus membership does not bypass this company policy. if you would like clarification on whether your order is considered “reselling,” please feel free to contact customer service (see contact information below).

if you choose to use myus.com to export your order outside of the continental united states, alaska, or hawaii, then we consider their u.s. address to be the destination for your order. our responsibility for loss or damage to your order ends once it reaches the myus.com warehouse safely in florida. we recommend reviewing insurance options for international shipments before you place your order.

payment options

please note, we accept paypal and the following international credit cards from brazil, canada, china, germany, and the united kingdom:

em michelle phan customer service

phone: 1.866.408.6191, Monday - Friday, 12 pm to 9 pm est, excluding holidays

email: beautygurus@support.emcosmetics.com

You do NOT need to sign up for MyUS.com in order to ship internationally. Again, there are OTHER international package forwarding services with possibly less expensive shipping options.


Also to be very clear, that if you item arrives broken, damaged, missing or outright lost that EM Michelle Phan will not take responsibility for it.

if you choose to use myus.com to export your order outside of the continental united states, alaska, or hawaii, then we consider their u.s. address to be the destination for your order. our responsibility for loss or damage to your order ends once it reaches the myus.com warehouse safely in florida. we recommend reviewing insurance options for international shipments before you place your order

Obviously, this also holds true to using other international package forwarding services however if they're going to partner with MyUS and promote MyUS and know that international people are using them (for which EM is probably being paid for getting new customers to MyUS) then they (EM) have a responsibility that shouldn't end with MyUS.

Personally, I think this "partnership" with MyUS is a BAD, BAD, BAD idea. PFSweb handles EM Michelle Phan while L'Oreal owns it so I don't get how these companies can't set up a REAL international shipping since PFSweb already uses DHL and FedEx. It seems as if it's a way for EM to finally get money from international orders yet shirk any responsibility because it "ends once in the hands of MyUS".

On top of all that there are so many fees with MyUS between sign up fees ($10 to $20 which is credited towards the export shipping price which ranges between $20 to $50+ depending on where you live), plus daily per package fees, plus monthly fees (with the premium account which costs $20 to sign up for) PLUS the actual shipping fee! Oh and there is also a personal shopper fee that ranges from 3% and goes up to 10% depending on if you have a standard account or a premium account. Couple that with tarrifs, taxes and import fees and you're probably going to spend a lot of money on shipping via MyUS.com.


Here's something I don't get with MyUS, why don't they offer USPS International Priority Express? Granted some items can't go via Priority Express such as certain liquids, aerosols and perfumes but things like eye shadows and lipsticks can. It would be far less expensive to ship via USPS International Priority Express.

MyUS shipping rates calculator:

Here's a video from someone who used MyUS to ship a bunch of cosmetics from the US. Packaging mess!


So just be aware that there are other international package forwarding companies and you don't have to use MyUS to order from EM. I would suggest BEFORE you sign up to look around at other companies and see what's out there and compare prices.

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